Service Catalog

Categories (8)

Account Access & Passwords

Access and Identity Management Services provide comprehensive solutions for managing user access and identity within the university. These services ensure secure, efficient, and convenient access to university resources and facilities. Here is a detailed breakdown of the services included:

Internet Access. Non-Standard Accounts and Passwords, Privileged Access, Ram ID Self-Service Password Reset:
RamCard, and Remote Access
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Advisory, Training & Professional Services

WSSU's IT department offers expert advisory and professional services to support the university’s technological needs. We provide strategic consulting, customized training, and professional guidance to optimize IT systems, improve processes, and empower faculty, staff, and students. From IT planning to hands-on training sessions, our services are designed to enhance the use of technology across campus and ensure the success of your projects and initiatives.
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Applications

WSSU's IT department offers comprehensive support for campus applications, software, and Enterprise Resource Planning (ERP) systems. This service includes assistance with software selection, installation, and troubleshooting, as well as management and optimization of the university's ERP system to streamline academic and administrative processes. Our goal is to ensure seamless integration, functionality, and performance of all technology solutions to enhance the WSSU experience for students, faculty, and staff.
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Multimedia, Communications and Collaboration

WSSU's IT department offers robust communication and collaboration tools to keep the campus community connected and productive. This service includes email, wireless connectivity, telephony, video conferencing (Teams, Zoom), and live webinar support. Whether for academic collaboration or administrative efficiency, these services are designed to enhance communication, foster teamwork, and support virtual and in-person interactions across the university.
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Computers, Printers, Devices & Servers

WSSU's IT department provides comprehensive support for campus technology infrastructure, including computers, printers, devices, and servers. This service covers setup, maintenance, troubleshooting, and lifecycle management of hardware to ensure reliable performance. Our goal is to provide faculty, staff, and students with the tools and resources they need for academic and administrative success, with dedicated support for both individual devices and larger server systems.
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Cyber Security

WSSU's IT department is committed to protecting the university’s digital assets and ensuring the security of sensitive data. Our Cyber Security service offers comprehensive protection against cyber threats, including monitoring, threat detection, incident response, and data encryption. We provide security training, policy enforcement, and proactive measures to safeguard the campus community against phishing, malware, and other cyber risks, ensuring a secure IT environment for students, faculty, and staff.
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File and Document Management

WSSU's IT department provides secure and efficient file and document management services to support the storage, sharing, and organization of digital content. This service includes cloud storage solutions, document collaboration tools, and data backup to ensure easy access and protection of important files. With a focus on security and compliance, our goal is to streamline document workflows for faculty, staff, and students, promoting efficient collaboration and data management across the university.
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Web Content Management and Online Forms

WSSU's IT department offers comprehensive support for managing web content and creating online forms. This service includes tools and guidance for updating and maintaining the university's websites, ensuring timely, accurate, and accessible information. Additionally, we provide solutions for designing and implementing custom online forms for data collection, event registrations, and feedback. Our goal is to help departments manage their web presence effectively and streamline interactions with students, faculty, and staff.
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Services (1)

Unit Project Handover Form

A project management document that marks the completion of delivery and the start of the closure stage of a project from the IT Project Team to the University Stakeholder