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Services or Offerings?
Access Removal Request
  1. Services
  2. Banner Support & WebFOCUS
  3. Banner Support
The service allows the user to request access removal from various systems.
Access to WebFOCUS
  1. Services
  2. Banner Support & WebFOCUS
  3. WebFOCUS Reporting Services
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
AdmissionPros Support
  1. Services
  2. Non-Banner Applications
AdmissionPros is WSSU’s customer relationship management (CRM) system used to manage all aspects of the recruitment and enrollment cycle. This service request can be used to report problems or submit requests related to the AdmissionPros system.
Application Privilege Elevation Request
  1. Services
  2. Security, Privacy, & Communications
This ticket is used to request temporary administrative permissions to install/update applications not managed by the university.
Block Web Site Exception Request
  1. Services
  2. Security, Privacy, & Communications
This service is designed for users to request blockage removal for a desired web site.
Blocked Computer Anti-Virus Exception Request
  1. Services
  2. Security, Privacy, & Communications
This service is for anti-virus exclusions for a new or existing application.
Blocked Computer Firewall Exception Request
  1. Services
  2. Security, Privacy, & Communications
This service is for firewall exclusions for a new or existing application.
Captioning to Promote ADA Compliance
  1. Services
  2. Multimedia, Classroom, Audio & Video Technologies
Captioning to promote ADA compliance
Departmental Leave Request Form
  1. Services
  2. Non-Banner Applications
A Microsoft Forms-based leave request system that allows employees to submit time-off requests for manager approval. Approved requests can be added to either the manager’s calendar or a shared department calendar for easy tracking.
Desktop and Device Support
  1. Services
  2. Computers, Printers, Devices, Servers, Hardware, & Software
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Email & Calendar Support
  1. Services
  2. Email
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
General Website Requests
  1. Services
  2. Web Support Services
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Hardware Technology Acquisition
  1. Services
  2. Computers, Printers, Devices, Servers, Hardware, & Software
Request new hardware technology for employees or departments.
Higher Education Community Vendor Assessment Toolkit (HECVAT) Submission
  1. Services
  2. Security, Privacy, & Communications
The HECVAT is a questionnaire framework specifically designed for higher education to measure vendor risk.
Incident Reporting
  1. Services
  2. Security, Privacy, & Communications
Report incidents such as spam, phishing attempts, spyware, malware and virus activity.