Popular Services
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
This service provides support for staff access and configuration needs within the StarRez Residential Management System.
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
Add new, move, change or repair a desktop phone or request new features.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
Secure remote access solutions enable faculty and staff to connect to campus resources and systems from any location. This service includes VPN access, remote desktop support, and secure connections to university networks, ensuring effective work and collaboration while off-campus.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
Change phone display name and reset voicemail.
With this service, you can request a quote for new hardware technology for university use.
With this service you can request assistance with wired and wireless network connectivity issues, including guest access requests, connecting mobile devices, and other network-related concerns.
Individuals with Privileged (Administrative) Access are in a critical position of trust and responsibility, as having elevated access to Winston-Salem State University’s (WSSU) sensitive information resources. The purpose of this standard is to provide a method for requesting privileged access for authorized business operations.
This service offers support for Microsoft 365 applications, including traditional tools like Word, Excel, and PowerPoint, as well as cloud-based solutions such as Forms, Planner, and OneDrive, among others.
Supports WSSU’s financial operations through tools like SU Express (procurement), Evision (financial document output), Chrome River (expense reporting), and the Finance Data Mart (reporting and analysis). These services integrate with the Banner Finance system to streamline budgeting, purchasing, and financial management.
The Banner Student module supports the full student lifecycle—from application to graduation—including admissions, registration, academic records, degree planning, and financial aid processing.
Provide assistance with disconnecting and reconnecting workstations for an office relocation.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.