Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Support for the learning management systems, Brightspace and Canvas.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Provides installation, troubleshooting and configuration support for WSSU printers.
Request assistance with on-campus events and classroom multimedia services.
Add new, move, change or repair a desktop phone or request new features.
Request new hardware technology for employees or departments.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Change phone display name and reset voicemail.
Request new, transfer existing services to another WSSU employee, upgrade existing WSSU mobile devices, or request assistance with an issued device.
This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Request guest wireless access, troubleshoot student, faculty, and staff access to WSSU wireless networks. Configure access for your mobile devices.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
Server administration, monitoring, client access, and data backups. Also for new server requests.