Popular Services
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
This service allows you to submit a request for technology projects, including general technology and digital communications. This submission captures essential project information to aid in the analysis and evaluation process.
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
The Banner Team primarily supports the underlying HR data infrastructure. This includes maintaining and enhancing the HR Data Mart(Reporting & analysis), W2 Evisions’ integration, System Office CAB and Banner Interface changes.
Add new, move, change or repair a desktop phone or request new features.
The Banner Student module supports the full student lifecycle—from application to graduation—including admissions, registration, academic records, degree planning, and financial aid processing.
With this service, you can request the creation of new Department Group Folder(s), access to existing special department folder(s), archive folders, and file and document retrieval.
With this service, you can request administrative actions to the following Content Management Systems (CMS): Cascade, MyWSSU, Microsoft Sharepoint site.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Supports WSSU’s financial operations through tools like SU Express (procurement), Evision (financial document output), Chrome River (expense reporting), and the Finance Data Mart (reporting and analysis). These services integrate with the Banner Finance system to streamline budgeting, purchasing, and financial management.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
Individuals with Privileged (Administrative) Access are in a critical position of trust and responsibility, as having elevated access to Winston-Salem State University’s (WSSU) sensitive information resources. The purpose of this standard is to provide a method for requesting privileged access for authorized business operations.
25Live® enables event planners and academic schedulers to search dates and venues and schedule campus space and resources all in one program. 25Live enables automatic posting of your scheduled events to e-calendars and displays throughout your campus.
With this service you can request assistance with wired and wireless network connectivity issues, including guest access requests, connecting mobile devices, and other network-related concerns.
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.
Change phone display name and reset voicemail.