Popular Services
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Add new, move, change, repair a desktop phone, request new features, change phone display name, or reset voicemail
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Request digital signage services to promote announcements, events, or information. Upload your content and select your desired building, display type, scheduling, start and end dates, preferred location, and any special instructions.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.
Use this form to request a service account that is needed to run a server, service, or application.
Classroom, conference room, and event space multimedia support and troubleshooting
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
With this service you can request assistance with wired and wireless network connectivity issues, including guest access requests, connecting mobile devices, and other network-related concerns.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
With this service, you can request the creation of new Department Group Folder(s), access to existing special department folder(s), archive folders, and file and document retrieval.
Secure remote access solutions enable faculty and staff to connect to campus resources and systems from any location. This service includes VPN access, remote desktop support, and secure connections to university networks, ensuring effective work and collaboration while off-campus.
With this service, you can request new service/device, transfer existing services to another WSSU employee, upgrade existing WSSU mobile device, cancel/suspend existing service, and/or request assistance with an issued device.
With this service, you can request a quote for new hardware technology for university use.
With this service, you can request access to Cascade in order to update and maintain your directory profile/bio on the university website (wssu.edu).
Microsoft Teams is the hub for teamwork, where people can actively connect, communicate and collaborate in real time to complete daily tasks.