Popular Services
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
This service offers support for Microsoft 365 applications, including traditional tools like Word, Excel, and PowerPoint, as well as cloud-based solutions such as Forms, Planner, and OneDrive, among others.
With this service you can request assistance with wired and wireless network connectivity issues, including guest access requests, connecting mobile devices, and other network-related concerns.
Add new, move, change or repair a desktop phone or request new features.
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
Classroom, conference room, and event space multimedia support and troubleshooting
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Secure remote access solutions enable faculty and staff to connect to campus resources and systems from any location. This service includes VPN access, remote desktop support, and secure connections to university networks, ensuring effective work and collaboration while off-campus.
Degree Works is a web-based, degree-auditing and tracking tool which enables students and advisors to evaluate academic progress towards graduation in accordance to College and major requirements outlined in the College Catalog. This tool will allow students to quickly and easily identify which requirements have been satisfied, and which requirements are outstanding.
In addition, Degree Works can be used to perform a “what-if” analysis to determine how current coursework on a student transcript would be used if a different major was selected.
This service provides support for staff access and configuration needs within the StarRez Residential Management System.
Change phone display name and reset voicemail.
With this service, you can request the creation of new Department Group Folder(s), access to existing special department folder(s), archive folders, and file and document retrieval.