Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Add new, move, change or repair a desktop phone or request new features.
Request new hardware technology for employees or departments.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Support for the learning management systems, Brightspace and Canvas.
Request assistance with on-campus events and classroom multimedia services.
Submit request to troubleshoot network connectivity issues & and other network concerns.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Request new, transfer existing services to another WSSU employee, upgrade existing WSSU mobile devices, or request assistance with an issued device.
Server administration, monitoring, client access, and data backups. Also for new server requests.
Provides installation, troubleshooting and configuration support for WSSU printers.
Change phone display name and reset voicemail.
Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
The service allows the user to request access removal from various systems.