Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Provides installation, troubleshooting and configuration support for WSSU printers.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Request new, transfer existing services to another WSSU employee, upgrade existing WSSU mobile devices, or request assistance with an issued device.
Add new, move, change or repair a desktop phone or request new features.
Server administration, monitoring, client access, and data backups. Also for new server requests.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Change phone display name and reset voicemail.
Support for the learning management systems, Brightspace and Canvas.
Request new hardware technology for employees or departments.
Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.
This ticket is used to request temporary administrative permissions to install/update applications not managed by the university.
Request assistance with on-campus events and classroom multimedia services.
The service allows the user to request access removal from various systems.
Reset password or unlock account for Banner Rams Online, and email accounts.