Popular Services
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
Add new, move, change or repair a desktop phone or request new features.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
With this service, you can request the creation of new Department Group Folder(s), access to existing special department folder(s), archive folders, and file and document retrieval.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
Supports WSSU’s financial operations through tools like SU Express (procurement), Evision (financial document output), Chrome River (expense reporting), and the Finance Data Mart (reporting and analysis). These services integrate with the Banner Finance system to streamline budgeting, purchasing, and financial management.
With this service you can request assistance with wired and wireless network connectivity issues, including guest access requests, connecting mobile devices, and other network-related concerns.
Secure remote access solutions enable faculty and staff to connect to campus resources and systems from any location. This service includes VPN access, remote desktop support, and secure connections to university networks, ensuring effective work and collaboration while off-campus.
25Live® enables event planners and academic schedulers to search dates and venues and schedule campus space and resources all in one program. 25Live enables automatic posting of your scheduled events to e-calendars and displays throughout your campus.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.
Individuals with Privileged (Administrative) Access are in a critical position of trust and responsibility, as having elevated access to Winston-Salem State University’s (WSSU) sensitive information resources. The purpose of this standard is to provide a method for requesting privileged access for authorized business operations.
The Banner Student module supports the full student lifecycle—from application to graduation—including admissions, registration, academic records, degree planning, and financial aid processing.
With this service, you can request assistance with the following: Email Folders, Group Drive Folders and OneDrive Folders.
This service helps faculty and staff install software on their devices when administrative access is required.