Popular Services
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Support for all non-Banner applications (hardware, desktop, and specialty).
Support for the learning management systems, Brightspace and Canvas.
Request new hardware technology for employees or departments.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Provides installation, troubleshooting and configuration support for WSSU printers.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Request assistance with on-campus events and classroom multimedia services.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
The service allows the user to request access removal from various systems.
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Reset password or unlock account for Banner Rams Online, and email accounts.
Add new, move, change or repair a desktop phone or request new features.
Server administration, monitoring, client access, and data backups. Also for new server requests.
25Live® enables event planners and academic schedulers to search dates and venues and schedule campus space and resources all in one program. 25Live enables automatic posting of your scheduled events to e-calendars and displays throughout your campus.