Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
Provides installation, troubleshooting and configuration support for WSSU printers.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Request new hardware technology for employees or departments.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Support for the learning management systems, Brightspace and Canvas.
Request new, transfer existing services to another WSSU employee, upgrade existing WSSU mobile devices, or request assistance with an issued device.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.
Change phone display name and reset voicemail.
This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
Reset password or unlock account for Banner Rams Online, and email accounts.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Banner Document Management (BDM) The Banner Document Management is the only imaging and document management solution that launches documents and content directly from Banner. It also provides secure access to information and materials across the Banner UDC and even from other vendors' systems.
Server administration, monitoring, client access, and data backups. Also for new server requests.