Popular Services
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Support for all non-Banner applications (hardware, desktop, and specialty).
Support for the learning management systems, Brightspace and Canvas.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Request new hardware technology for employees or departments.
Add new, move, change or repair a desktop phone or request new features.
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Change phone display name and reset voicemail.
Reset password or unlock account for Banner Rams Online, and email accounts.
This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.
Server administration, monitoring, client access, and data backups. Also for new server requests.
Request new, transfer existing services to another WSSU employee, upgrade existing WSSU mobile devices, or request assistance with an issued device.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
Submit request to troubleshoot network connectivity issues & and other network concerns.
To set up your access, you must submit a Profile Access Form to request a bio profile web page