Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.
Support for the learning management systems, Brightspace and Canvas.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Request new hardware technology for employees or departments.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Provides installation, troubleshooting and configuration support for WSSU printers.
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
Add new, move, change or repair a desktop phone or request new features.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Server administration, monitoring, client access, and data backups. Also for new server requests.
Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.
Change phone display name and reset voicemail.
Equipment checkouts for faculty, staff and students.
Request assistance with on-campus events and classroom multimedia services.
This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.