Popular Services
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
We provide support for IT-managed applications essential to your work, learning, and campus operations—including installation, troubleshooting, access, and general guidance.
Add new, move, change, repair a desktop phone, request new features, change phone display name, or reset voicemail
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Request access to WebFOCUS and get help creating, updating, or troubleshooting reports to support your data and reporting needs.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Laptop loaner program for WSSU students in good standing.
To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.
Use this form to request a service account that is needed to run a server, service, or application.
This service address all support related to: new server creation, server administration, monitoring, client access, and data backups.
Use this form to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, data updates, or modifications to existing Banner processes or configurations.
This service helps faculty and staff install software on their devices when administrative access is required.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
Provide assistance with disconnecting and reconnecting workstations for an office relocation.
Request digital signage services to promote announcements, events, or information. Upload your content and select your desired building, display type, scheduling, start and end dates, preferred location, and any special instructions.
With this service, you can request a quote for new hardware technology for university use.
With this service, you can request new service/device, transfer existing services to another WSSU employee, upgrade existing WSSU mobile device, cancel/suspend existing service, and/or request assistance with an issued device.
This service offers support for Microsoft 365 applications, including traditional tools like Word, Excel, and PowerPoint, as well as cloud-based solutions such as Forms, Planner, and OneDrive, among others.
Classroom, conference room, and event space multimedia support and troubleshooting