Popular Services
Support for all non-Banner applications (hardware, desktop, and specialty).
Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.
Support for the learning management systems, Brightspace and Canvas.
Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.
Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.
Request new hardware technology for employees or departments.
Provides installation, troubleshooting and configuration support for WSSU printers.
Request assistance with on-campus events and classroom multimedia services.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Submit request to troubleshoot network connectivity issues & and other network concerns.
Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.
Equipment checkouts for faculty, staff and students.
Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.
Reset password or unlock account for Banner Rams Online, and email accounts.
Report incidents such as spam, phishing attempts, spyware, malware and virus activity.
Change phone display name and reset voicemail.
Use this form to request training for the following applications: Adobe Creative Cloud Applications, Cascade,
DocuSign, web browsers (Edge, Safari, Chrome, etc.), Mainsaver, Microsoft 365 Applications, Microsoft Teams,
Qualtrics, RAMTech, and Zoom.