Popular Services

Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.


Support for all non-Banner applications (hardware, desktop, and specialty).


Support for the learning management systems, Brightspace and Canvas.


Request security access to Banner system applications.


Request new hardware technology for employees or departments.


To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.


Request a change or report a problem in Banner.


Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.


Submit request to troubleshoot network connectivity issues & and other network concerns.


Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.


Allows user to request an online form.


Request assistance with on-campus events and classroom multimedia services.


WebFOCUS report creation and modification.


Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.


Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.


Provides installation, troubleshooting and configuration support for WSSU printers.


Server administration, monitoring, client access, and data backups. Also for new server requests.


Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.


This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.


Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.


Add new, move, change or repair a desktop phone or request new features.


The service allows the user to request access removal from various systems.


Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.


Request guest wireless access, troubleshoot student, faculty, and staff access to WSSU wireless networks. Configure access for your mobile devices.