My Recently Visited Services
This service provides support for staff access and configuration needs within the StarRez Residential Management System.
Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.
Add new, move, change or repair a desktop phone or request new features.
For updates to the university website, including: new content, content updates, broken link repairs, spelling corrections, and university search engine optimization (SEO).
Report incidents such as spam, phishing attempts, spyware, malware and virus activity.
The HECVAT is a questionnaire framework specifically designed for higher education to measure vendor risk.
This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.
Request assistance with installation, troubleshooting and configuration support for WSSU printers.
Request services or report issues with email, calendar, account requests, distribution lists, and other email-related issues.
With this service, you can request all WSSU available features within the Zoom service.
The service is designed to allow requestors to either request access to Adobe Creative Cloud and Adobe Sign or receive assistance in troubleshooting any issues encountered while using these applications.
With this service, you may request the following services for University-owned computers, devices, and computer accessories: setup, improve performance, remove computers, computer lab setup, request equipment for a new hire, and/or report an issue.
With this service, you can request access to Cascade in order to update and maintain your directory profile/bio on the university website (wssu.edu).
This ticket is used to request temporary administrative permissions to install/update applications not managed by the university.
To request access to IBM SPSS Statistics, IBM SPSS Amos, and Wolfram Mathematica for personal device usage only.
The Banner Student module supports the full student lifecycle—from application to graduation—including admissions, registration, academic records, degree planning, and financial aid processing.
With this service, users can request access to cameras located in the university's various academic, administrative and residential buildings.
Classroom, conference room, and event space multimedia support and troubleshooting
Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.
Microsoft Teams is the hub for teamwork, where people can actively connect, communicate and collaborate in real time to complete daily tasks.
This service offers support for Microsoft 365 applications, including traditional tools like Word, Excel, and PowerPoint, as well as cloud-based solutions such as Forms, Planner, and OneDrive, among others.
Change phone display name and reset voicemail.