 Banner Support & WebFOCUS Articles

Accessibility Mode is a setting that can be turned on to change the pattern of navigation within Banner 9 pages and make more buttons accessible to screen readers.

This guide is designed to provide you with the information needed to successfully access and navigate Banner 9 Admin.

A student may receive an error with Captcha in the Epay system.  To correct the problem, have the student clear their Cache. The ticket number associate with this case is 18261494. KB Clearing the Browser Cache

The Internet browser (ex. Chrome) stores certain information to increase performance when visiting websites. There are times, however, when cached files will cause errors in Banner 9 Admin Pages. For example, if the stored content is old and the application has been recently upgraded.

I have created a document that can be used in the knowledge base for Students that have a problem making payments in the TouchNet/Epay system. This is not a catch-all case, but it is to be used as a starting point.