Service Catalog

Categories (12)

Accounts, Passwords & Access Requests

Password reset and RAMCard services.
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Banner Support & WebFOCUS

Banner support and WebFOCUS reports.
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Computers, Printers, Devices, Servers, Hardware, & Software

Assistance with desktop hardware, software, device, printer and server support.
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Email

Support for email.
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Learning Management Systems

All Brightspace and Canvas LMS requests.
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Multimedia, Classroom, Audio & Video Technologies

Classroom technology, teleconferencing, live streaming, live webinars and video services.
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Non-Banner Applications

MainSaver, Microsoft 365, RAMTech, 25Live, RMS, Ellucian Portal (MyWSSU), etc.
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OIT Project Request

Project management services, track, manage and deliver projects.
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Security, Privacy, & Communications

Change Management, OIT Communications, and Incident Reporting.
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Training

Request additional training or assistance as a current user of various WSSU applications and software. Self-paced training please search Skillport
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Web Support Services

Public-facing website tasks, SharePoint, Intranet, custom website development.
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Wireless, Network & Telephone Support

Wireless services, desk telephones, mobile phones, connectivity issues, etc.
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