The purpose of this guide is to provide Supervisors, Department Chairs, and other roles that are required to provide approval on service requests created in the RAMSupport system to departments including the Office of Information Technology, Human Resources, Enrollment Management, Facilities, etc.
- Visit the RAMSupport portal
- Select the portal where you will be approving requests. For example, if you are expected to approve an HR request, select the Human Resources portal.
Note: Ultimately it does not matter what portal you pick, you will be able to access your approvals list regardless.
- In the portal of your choice, go to My Ticket Requests.
Note: Depending on the portal, this may be worded slightly different.
- When the page loads, you will see a submenu bar across the top. Click on My Approvals.
- This page shows a list of approvals waiting for your response. To view information about the ticket requiring your approval, you may click on the Ticket’s Name under the Item column. You will see information about the request, including the name of the Requestor who submitted the ticket.
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When you are ready to give your approval on the ticket, click on the Approval Step Name under the Step column of the list.
- This page shows details of the approval. You may see a description of what this approval means, the service request it is attached to, and who it is assigned to give approval.
To view the service request requiring this approval, click on the request name under Service Request.
Note: Assignments can be only to yourself, or to a group by vote or any one person’s approval.
- After reviewing the step, you may use the command buttons to the right to Approve or Reject the approval step. You may give comments as an option, but it may not be required.
Congratulations! You have completed an approval step as a supervisor or as a member of a group or committee needing to approve a request.