Module IV: The Role of the Enterprise Project & Services Unit

References:

Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge-7th Edition.  Project Management Institute, Inc.  Newton Square, PA.



The purpose of the EPS is to define the standards for enterprise and project portfolio management and maintain protocols during project execution.

  • EPS develops and coordinates performance metrics, measurement dashboards, and assessment structure.
  • EPS ensures quality assurance and compliance utilizing key performance indicators (KPIs).

Enterprise Project Management (EPM) is the discipline of managing multiple projects happening at the same time within an organization.

A Project is a temporary endeavor designed specifically to create a unique product, service, or result.

  • It is an individual or collaborative task that is designed to achieve a specific objective(s).
  • It is a planned undertaking with the goal of solving a problem or completing an objective.

Project differences:

  • EPS - Project Requests: Is classified as a temporary endeavor undertaken to create or update a unique product, service, or result; generally requires 40 hours or more of total time to accomplish.
  • IT - Service Request: Is classified as a variety of work performed by the unit which includes, but not limited to: software upgrades, clones, Banner reports, data import or extracts.
  • IT - Incident Request: Is used to report problems, issues, and errors with an existing service which includes, but limited to: pc repairs, network and Banner outages.

EPS Vision

To implement successful project management leadership principles within the Office of Information Technology (OIT) in support of the University’s strategic plan.

EPS Mission

  • The EPS unit will ensure execution of the University’s strategic objectives by: 
  • providing portfolio management leadership and governance structure for all projects;
  • facilitating and monitoring project management documentation and benchmarks;
  • providing timely support of information technology resources to University;
  • providing consultation, mentoring, planning, and training support for all projects;
  • providing structure for performance measurement dashboards and assessments;
  • ensuring a systematic approach for quality assurance and compliance standards.

The EPS unit will Develop & Maintain Standards:

  • To develop and maintain a standard set of portfolio and project management protocols.
  • To establish portfolio and project governance policies.
  •  To establish and implement portfolio and project assessments, metrics, and measurement dashboards.
  • To develop and maintain quality assurance guidelines and standards.

The EPS unit will Provide Products & Services:

  • To provide portfolio and project management protocols, processes, and tools.
  • To provide portfolio and project management training and development support.
  • To provide a communication and tracking structure for portfolio management.
  • To provide a central tool for managing process improvements across the University.

The EPS unit will Train/Coach/Mentor:

  • To provide portfolio and project management training to OIT’s leadership and staff.
  • To coach and mentor project managers and teams on tools, processes, and methodology.
  • To provide a project management leadership and development programming.
  • To keep abreast on best practices in the field of project management and compliance.

The EPS unit offers various tools, services, and resources:

  • EPS provides comprehensive training sessions and knowledgebase articles (KB) to accomplish the project management process.
  • EPS provides standardized project management documentation using KB Articles to assist through the process.
  • EPS provides project consulting on initial project development sessions.
  • EPS tracks and identifies project activities required to achieve pre-defined project results through metrics & dashboards.
  • EPS develops and maintains quality assurance guidelines and standardization protocols.
Was this helpful?
0 reviews

Details

Article ID: 140074
Created
Thu 12/9/21 11:09 AM
Modified
Tue 12/14/21 6:02 PM