Services A-Z (50)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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25Live Event Scheduling and Calendar Publishing

25Live® enables event planners and academic schedulers to search dates and venues and schedule campus space and resources all in one program. 25Live enables automatic posting of your scheduled events to e-calendars and displays throughout your campus.

A

Access Removal Request

The service allows the user to request access removal from various systems.

Access To Banner

Request security access to Banner system applications.

Access to Degree Works

Degree Works is a web-based, degree-auditing and tracking tool which enables students and advisors to evaluate academic progress towards graduation in accordance to College and major requirements outlined in the College Catalog. This tool will allow students to quickly and easily identify which requirements have been satisfied, and which requirements are outstanding.

In addition, Degree Works can be used to perform a “what-if” analysis to determine how current coursework on a student transcript would be used if a different major was selected.

Access to Fusion

Fusion manages our University Recreation facilities with powerful, adaptable, and secure recreation management software.

Access to Milestone Camera

The service allows the user to request access to cameras located in the university's various academic, administrative and residential buildings.

Access to Recruit

Banner® Recruiting and Admissions Performance is an integrated package of scorecards, dashboards, reports, analytics, and a data warehouse that helps you find better ways to identify and engage best-fit prospective students and meet enrollment targets.

Access to RMS/Mercury

RMS is a global leader in providing student housing and conference management software solutions for colleges and universities.

Access to WebFOCUS

Obtain access to WebFOCUS by completing and submitting the WSSU WebFOCUS Access Request form.

Access to Xtender (BDMS)

Banner Document Management (BDM) The Banner Document Management is the only imaging and document management solution that launches documents and content directly from Banner. It also provides secure access to information and materials across the Banner UDC and even from other vendors' systems.

AdmissionPros Support

AdmissionPros is WSSU’s customer relationship management (CRM) system used to manage all aspects of the recruitment and enrollment cycle. This service request can be used to report problems or submit requests related to the AdmissionPros system.

Assisted Password Reset

This page lets you open a ticket with the help desk for account related issues, including; password reset and unlock services for Banner ID, Ram ID, and Duo: Two Factor authentication issues.

B

Banner Issues and Support

Request a change or report a problem in Banner.

C

Captioning to Promote ADA Compliance

Captioning to promote ADA compliance

Cascade Profile Account Request

To set up your access, you must submit a Profile Access Form to request a bio profile web page

Content Management Systems Administration

Allows one to request administrative actions in the following content management systems: Cascade, MyWSSU, SharePoint

D

Desktop and Device Support

Provides troubleshooting for WSSU-owned desktop computers, laptops, tablets, and other devices.

E

Email & Calendar Support

Email or calendar issues, email account requests, distribution lists, personal or public folders and other email-related issues.

F

Friendly/Short URL Request

You may need a short URL created, IF:

1) the actual URL is extremely long (longer than 100 characters) and/or non-descriptive;
2) you will be using the information on print material;
3) your URL is for a marketing campaign that has an end and start date.

G

General Website Requests

Request a university website change such as page update/design, broken links and/or misspelled words, request a face-to-face meeting, or request the development of a custom web application.

H

Hardware Technology Acquisition

Request new hardware technology for employees or departments.

I

Incident Reporting

Report incidents such as spam, phishing attempts, spyware, malware and virus activity.

IPaaS Copy-Technology Project Request (TESTING)

Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.

L

LEAP (SkillPort) Online Training

WSSU has branded our new learning management system Skillport and the new name is Leadership Education Advancement Performance

LMS Support Request (Canvas/Brightspace)

Support for the learning management systems, Brightspace and Canvas.

Loaner Program - Technology Equipment Request

Equipment checkouts for faculty, staff and students.

M

Mobile Device Service Request

Request new, transfer existing services to another WSSU employee or upgrade existing WSSU mobile devices.

N

Network Drive/Group Access Management

This service allows the user to request access to, assistance with, or the creation of existing drives/groups that are typically assigned through Active Directory.

Network Services Support

Submit request to troubleshoot network connectivity issues & and other network concerns.

Non-Banner Application Support

Support for all non-Banner applications (hardware, desktop, and specialty).

O

Office Relocation

Provides assistance with disconnecting and reconnecting workstations for an office relocation.

P

Phone Moves, Adds, Changes & Repairs

Add new, move, change or repair a desktop phone or request new features.

Phone Name Change & Voicemail Passcode Reset

Change phone display name and reset voicemail.

Printer Support

Provides installation, troubleshooting and configuration support for WSSU printers.

R

Ram ID Self-Service Password Reset

Use this service to reset your email/account password or unlock your account via the RAM Access Management Portal. This service does not reset or unlock Banner accounts.

RAMCard Services & Support

Request a new RAMCard, troubleshoot issues with your existing RAMCard, request building access, or request general information on RAMCard usage.

Remote Access, VPN or VDI Support

Provides support for the university's virtual desktop environment, including requests for remote access to WSSU resources through VDI.

Report a Problem with a Banner-Related Product or Service

Request a Change to a Banner-Related Product or Service

Request a New Feature for Banner-Related Product or Service

Request Access to a Banner-Related Product or Service

Request an Online Form

Allows user to request an online form.

Request Classroom Audio/Video & Multimedia Services

Request assistance with on-campus events and classroom multimedia services.

Reset Password/Unlock Account

Reset password or unlock account for Banner Rams Online, and email accounts.

S

Server Support

Server administration, monitoring, client access, and data backups. Also for new server requests.

Software Training Request

Use this form to request training for the following applications: Adobe Creative Cloud Applications, Cascade,
DocuSign, web browsers (Edge, Safari, Chrome, etc.), Mainsaver, Microsoft 365 Applications, Microsoft Teams, 
Qualtrics, RAMTech, and Zoom.

Sponsored Account Request

Designed for an individual who is not a WSSU student, faculty member, or staff member and may be granted for a variety of reasons, including contractors who manage WSSU resources, volunteers, visiting faculty, and external research collaborators.

T

Technology Project Request

Use this form to submit a technology project request (general technology and digital communications technology). This submission will capture the initial project information and will assist us with the analysis and evaluation process and if applicable provide IMC with information surrounding necessary marketing needs.

W

WebFOCUS Report Requests

WebFOCUS report creation and modification.

Wireless Access Support

Request guest wireless access, troubleshoot student, faculty, and staff access to WSSU wireless networks. Configure access for your mobile devices.