Purpose:
Instructions how to contact Respondus for Support
Intended Audience:
Faculty, Staff, and Students
Getting Started:
Live chat support for our Respondus Monitor application. Institutions with a Respondus Monitor license have access (including the 200 free seat license).
How do students initiate a live chat with Respondus Support?
Most technical issues are encountered during the pre-exam “Startup Sequence” of Respondus Monitor – which is where the webcam/microphone check occurs. There is already a powerful “It’s not working” feature in Respondus Monitor that helps students find the right solution. But if students are unable to solve the issue by the last step, a “Chat now” prompt appears. The live chat functionality can also be accessed through the “Help Center” in Respondus Monitor.
Which Respondus products have support available via live chat?
At the current time, 24/7 live chat support is available to students using Respondus Monitor, which is the online proctoring service available for LockDown Browser.
Is live chat covered by the Terms of Use for Respondus Monitor?
Yes, the current Terms of Use (which is accepted each time a student uses Respondus Monitor) covers the live chat service.
If you have any questions, please submit a Respondus Support Ticket.