How to connect using the Global Protect VPN client.


The GlobalProtect agent is a software program that runs on your university-issued laptop or mobile device, protecting you with the same security policies that protect the sensitive resources on your corporate network. You can use the GlobalProtect agent to connect to the WSSU network and access our internal resources from anywhere in the world.

To get started:

  • Please have your manager submit a RAMTech ticket for access to GlobalProtect VPN. 
  • Before you can connect your computer to the WSSU network via GlobalProtect, you must download and install the agent.


Download & Install the Agent

After you've received notice that access was provisioned, you can download and install the agent as follows:

  1. Log in to the WSSU software portal.
  2. Launch your web browser and type the following URL:
  3. On the portal login page, enter your user Name and Password and then click Login.


vpn directions

  1. Click the "Want software?" button.
  2. Click on "Install Global Protect VPN" from the list.
  3. Click on "Install" at the bottom of the page. Once complete a message window will pop up.
  4. The Portal Address/Name to enter is:
  5. When prompted, enter your RAM ID User Name and Password and then click Apply.
    • Usually, this will be the same username and password you use to log into your office computer.
  6. If your authentication is successful, you will be connected to the WSSU network.Portal Login Name and Password:

Disconnecting from Global Protect

To disconnect, right-click the GlobalProtect icon in the system tray and select Disconnect.



Configure & Setup Existing GlobalProtect Instance of VPN 

Please follow these below steps if Global Protect is pre-installed on your laptop.

*Note* Initial box that pops up is requesting your portal address. Not your username.

Verify you have the GlobalProtect Client installed on your university laptop computer.

  1. Double click the word symbol (GlobalPotect) in your taskbar at the bottom right
  2. Type in in the URL location or click the drop-down if it's not blank 


  1. Type in your RAMID credentials (Network Login) and sign-in
  2. The connecting box should disappear, and a checkmark will appear on the world symbol 




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Article ID: 61822
Wed 9/5/18 11:52 AM
Wed 3/25/20 1:51 PM